PRIVACY POLICY

Drummond Real Estate Pty Ltd, in the normal course of business, collects personal and private information to enable services to be provided. The privacy and security of the personal information collected is very important to the company and employees and is held and used in accordance with the National Privacy Principles and applicable laws and codes.

Therefore, this policy statement is an outline of matters relating to the collection and management, by the company, of personal information.

COLLECTING PERSONAL INFORMATION

It is our intention to only hold sufficient personal information, which is accurate and up to date, to enable efficient and effective delivery of our services. If you believe that the personal information we hold is not accurate then we will seek to identify the inaccuracy and correct it.

The extent to which personal information is collected will depend on the type of service required; such as,

• Property sale, purchase or valuation
• Agency contract or agreement
• Tenancy application or lease agreement
• Property advice

Legal requirements also impact on the type and extent of personal information collected so that individuals and organizations, which use our services, are protected, as well as the company.

USING PERSONAL INFORMATION

When a person or organization acquires a service from Drummond Real Estate Pty Ltd we will obtain personal information for the purposes of:

·        Providing the relevant service which will include assessing an application and identifying a person, persons, organization or company

·        Managing and administering the required service, both initially and on-going

·        Protecting the company’s legal obligations to others as well as protecting against fraudulent activities, financial loss or property damage

·        Providing information initially or at a later date about services or promotions which may provide benefits to you

IF PERSONAL INFORMATION IS NOT PROVIDED

If Drummond Real Estate Pty Ltd is not provided with or does not obtain personal information then we may not be able to:

• Attend to and provide the service requested
• Effectively manage and administer the service request

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• Inform you about existing or future services and/or promotions which may benefit you

DISCLOSURE OF PERSONAL INFORMATION

To enable Drummond Real Estate Pty Ltd to provide the services requested it may be necessary to divulge personal information to other individuals, companies or organizations. Where this is necessary we will seek to ensure that personal information is held and used in accordance with the National Privacy Principles and applicable laws and codes.

Other individuals, companies and organizations may be:

• Yours or our legal and financial providers and advisors
• Our tenancy arrears and default advisors
• An approved tenancy tribunal
• Local councils and their advisors
• Our posting and delivery service providers
• Our business systems and management providers and advisors including computer hardware and software service providers and advisors
• Our accountants and taxation service providers and advisors
• Any legal entity having authority, either by statute or agreement, to review our records and/or conduct audits or inspections
• Our insurance companies and their agents or advisors
• Any individual, company or organization which we have contracted to provide services to us or you, including promotional services or products
• Ours or your building contractors/advisors, building consultants, repair or replacement tradespeople/advisors and pest inspectors/advisors
• Any person, persons or organization not listed above for which you have given consent

ACCESS TO PERSONAL INFORMATION

You are allowed access to your personal information subject to appropriate identification and some exceptions allowed by law. If access is denied we will provide reasons for the denial.

If access is required it will be necessary, in most cases, to lodge a written request; however, in some situations we may be able to provide the requested information by telephone or over the counter at our office, subject to appropriate identification.

CONTACTING DRUMMOND REAL ESTATE PTY LTD

Our office location is: 588 Stanley Street Albury NSW 2640

Our postal address is:  P O Box 979 Albury NSW 2640

Telephone (02) 6041 5755

Facsimile (02) 6021 7043

ah: 25^th October 2002